Welcome to golfdalat.com (the “site”). By using this site, you signify your agreement to these Terms & Conditions. The “Terms and Conditions” below are a legal requirement, and are a protection for you the customer, and of course for us as well! Please read carefully as they set out our respective rights and obligations. Once you book your golf, by default you accept these terms and conditions. We are part of Da Lat Trip Jsc (referred to herein as “we”, “us”, or “our”).
Contract
Once we confirm your booking a contract is made between us and you upon the terms and conditions set out below. We will only confirm your booking once we have received the deposit payment.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.
By making a golf booking, the first named person on the booking agrees on behalf of all persons de-tailed on the booking that:
a) He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
b) He/she consents to our use of information in accordance with our Privacy Policy;
c) He/she is personally responsible for payment on behalf of all persons named on the booking
Accuracy
Although all reasonable efforts have been made to ensure the accuracy of the pricing on our web-site, newsletters, emailed quotes, promotional material and printed media on occasion changes and errors can occur. We will therefore confirm the details of your chosen service (including the price) at the time of booking.
We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the bookings you have paid for.
Pricing and payment
We reserve the right to alter the price of any golf holiday, not limited to any pricing error, and we will advise you of the current price of the golf holiday before any booking. You will be advised of the cur-rent price of the golf arrangements that you wish to book before your booking is confirmed and documentation issued. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.
In order to confirm your golf booking a deposit payment (normally 50% booking value, or amount as is advised to you by your reservation agent) per person must be paid at the time of booking.
The balance of the booking cost must be received by us not less than 3 weeks prior to departure. This date will be shown on the confirmation invoice. If we do not receive all payments due (including any surcharge where applicable) in full and on time we reserve the right to treat your booking as cancelled by you. We reserve the right to sell any places reserved without full payment or a deposit.
Full payment will be required should you book within 3 weeks of your golf holiday.
Payment by debit/credit cards incurs no charge via the national payment gateway vtcpay, the secure link of payment will be advised in our official email.
Booking and confirmation
For any type of booking, whether by telephone, by email or online, a contract between you and us will only exist when we issue the booking confirmation. All bookings will be confirmed by our official email: contact@golfdalat.com
After we have taken payment, we will then email you a booking confirmation, which will set out full details of your booking and show any remaining balance to be paid and the date by which it is due. A postal copy can be supplied upon request.
Please check the booking confirmation carefully as soon as you receive it paying special attention to the board basis, room type and tee times. Please contact us immediately upon receiving the booking confirmation if any information appearing on the confirmation or any other document ap-pears to be incorrect or incomplete as it may not be possible to make changes later.
Cancellations / amendments by us
On rare occasions we may need to cancel your package. If we have to cancel a Package for any particular reason, we will tell you as soon as reasonably possible. In these circumstances, we will, if we are able to do so, offer you an alternative Package of equivalent or closely similar standard and price at no extra cost, or a less expensive package, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose another offered for sale by us and pay, or receive a full refund of, any price difference. Or, if you prefer, you can re-ceive a full refund of any money you have paid to us, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. However, we will not cancel your Package within 3 weeks of departure except if we are forced to do so because of unusual circumstances we could not have fore-seen, where we could not avoid the results of those circumstances even after taking all reasonable care. No compensation will be payable in these circumstances, whenever they happen, and we will only have to offer you the above choices. We can also cancel if you fail to make payment for your booking on time.
Cancellations / amendments by you
You, or any member of your party, may cancel your golf arrangements at any time. Written notification from the person who made the booking must be made to contact@golfdalat.com. Since we incur costs in cancelling your golf arrangements, you will have to pay cancellation charges as follows:
Period before departure in which you notify us
More than 20 days – Only bank fee
Within 20 days – 20% of booking value
Within 15 days – 30% of booking value
Within 10 days – 50% of booking value
Within 5 days – 100% of booking value
Cancellations / amendments will not be applied for Public Holidays of Vietnam, Tet holidays, Christmas period, or special period marked in our confirmed email.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Complaints
If you have reason for a complaint you should contact us immediately as it is possible that the problem may be able to be resolved straight away. In the highly unlikely event that you may wish to make a formal complaint, please inform the Representative at the time. If the matter cannot be resolved immediately or during your trip after the representative’s best endeavors to do so, your complaint should be made in writing to contact@golfdalat.com as soon as is reasonably possible after the trip, but within 30 days thereof so that your complaint can be investigated. We will not consider any complaint after the 30-day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.
Our Liability to you
We have taken all reasonable steps to ensure that proper arrangements have been made for the confirmed booking and accept full responsibility for the quality of your golf holiday as confirmed to you.
However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the golf arrangements and where the failure is un-foreseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your golf arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the golf arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or fore-stall. Our liability, except in cases involving death, injury or illness, shall be limited to the cost of your golf arrangements
We will not accept responsibility for services or facilities which do not form part of our agreement in the booking confirmation provided. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
Special requests
Any special requests must be made at the time of booking. All reasonable requests will be passed on to the relevant suppliers. All special requests are subject to availability and we cannot guarantee they will be fulfilled. Please keep in close contact with your sales representative regarding any special requests.
If you or members of your group have a medical condition or disability that may affect your golf holiday, please let us know the full details in writing at the time of booking. We will pass on the information to the relevant supplier to ensure they can accommodate any special needs.
Behaviour
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the golf holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return golf arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Insurance
There is no golf/travel insurance cover included in the price of the booking. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. You may not be accepted as our customer unless you have arranged satisfactory insurance. We accept no responsibility for the theft, loss or damage to personal belongings from at any time during the duration of your travel/golfing.
Passport, Visa and health requirements
It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
We do not accept any responsibility if you cannot travel/play golf, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
If you or any member of your party have any disabilities it is extremely important that we make the necessary arrangements to make your golf holiday go smoothly. If you believe that this may be an issue please contact our office before completing any reservation to ensure compatibility for the golf holiday that you choose.
Golf course condition/bad weather
We cannot be held responsible for actual playing conditions of the golf courses whether caused by course maintenance or weather conditions etc. We have a policy of requesting all maintenance schedules and when advised we relay this information to our clients. It is unfortunate however that these schedules can change depending on the weather and other factors as decided by the Golf Course Director
In cases of unforeseen weather, sudden changes, natural disasters or unpredictable events, We will try our best to assist the golfers and not compensated. In case of heavy rain, the golfer will be refunded the service charge depending on the hole played by the guest upon approval by the golf course management board. Under the 4 holes, all services will be refunded. However, no refund will be made if the golfer discontinues the golf plaing by his/her decision..
We cannot be held responsible for loss of tee times on day of arrival or departure, if due to changes, delays or cancellations of airlines, rail services and ferry companies. (claims should be submit-ted to your Travel Insurance Company)
Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course.
Force Majeure
In these booking conditions ‘Force Majeure’ means that we will not be liable or pay you compensation if any obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside the supplier(s) concerned’s control.
Law and Jurisdiction
The booking conditions detailed herein contain the entire contract between you and us. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer of us.
This contract and all matters arising out of it are governed by Vietnamese law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your golf holiday will be dealt with by the Courts of Vietnam only. Changes to these Booking Conditions will only be valid if agreed by us in writing.
Data protection policy
We has a commitment to privacy and the safeguarding of customers.
Any personal information provided by you to us (e.g. name, address, date of birth and contact details), will be protected. We does not usually disclose your personal information to any other organisation or person unless there is a legal requirement to do so. We may also disclose personal information to relevant authorities if it reasonably believes that there is a threat to an individual’s life, health or safety, or public health or safety. If we has reason to suspect that unlawful activity has been, is being or may be engaged in, personal information may be used or disclosed as a necessary part of any investigation and reporting to relevant persons or authorities.
We may disclose your information to third parties that provide services under contract to us. These contracts require the third party to keep your personal information confidential and secure.
Changes to these terms
We reserve the right to change, amend, update and/or modify these Terms of Use from time to time. You still are required to agree to them so please check back here to stay up to date.
Da Lat Trip Jsc
01 Khu Hoa Binh, Da Lat city, Lam Dong, Vietnam
Tel: 02633-516-888 Emaill: contact@golfdalat.com
(Please read carefully as they set out our respective rights and obligations. Once you book your golf, by default you accept these terms and conditions.)